Developer shall provide Maintenance and Support Services for the Software/Web Site furnished to Licensee under this Agreement, pursuant to the terms contained herein.

Licensee shall have access to a Help Desk located at Developer offices in Springfield, MO. The Help Desk will be responsible for facilitating Error Correction services. A Help Desk coordinator will be responsible for logging and tracking Errors after they have been reported by Licensee, contacting the Technical Coordinator to confirm receipt of a Problem Report and jointly determining the priority level of the Error. Priority levels will be determined as follows:

Level "1" Errors. These are problems with Software/Web Site functionality that render the Software/Web Site inoperable or significantly impact functionality. Licensee will be advised at least every twenty-four (24) hours by the Help Desk as to the status of efforts to resolve the Level 1 Error. One or more members of Developer senior management will be informed on a daily basis of all Level 1 Errors. These problems will be addressed within 1 hour during normal business hours.

Level "2" Errors. These are problems with Software/Web Site functionality which do not render the Software/Web Site inoperable, but which have an important impact on functionality. These problems will be addressed after all known Level 1 Errors have been resolved, but no later than 24 HOURS.

Level "3" Errors. These are low priority problems that shall be addressed no later 48 HOURS.

Licensee shall have the right to obtain access to Updates developed by Developer at no additional charge. Licensee shall have the right to request Enhancements to be developed by Developer pursuant to a Work Order.

"Updates" shall mean Software/Web Site versions produced to correct Errors or to accommodate upgraded versions of operating environments, and

"Enhancements" shall mean Software/Web Site versions produced which add new functionality to existing Software/Web Site. Updates, Enhancements and Error corrections obtained by Licensee herein shall be governed by the terms of this Agreement and shall be included within the term "Software/Web Site Development" for all purposes herein.

Licensee agrees to:

During normal business hours provide on-site, a technical coordinator trained in software/web site administration, operations and preventative maintenance procedures ("Technical Coordinator").

Promptly communicate to Developer all Software/Web Site Errors by telephoning, emailing or faxing a report of the problem (“Problem Report”) from Licensee's Technical Coordinator.

Promptly install solutions sent by Developer to remedy malfunctions.

Promptly install, or assist in installing, all Updates that Developer may release during the term of this Agreement, as directed by Developer.

Advise Developer of any change of location of the Software/Web Site as permitted under this Agreement.

Developer may, at its discretion, upon notice to Licensee and with no additional charge, make modifications to the Software/Web Site. Such modifications shall not jeopardize the basic functionality of the Software/Web Site or coverage of the Software/Web Site under this Section.